Delta Med (“we”, “us”, “our”) is committed to protecting your privacy and complying with India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and associated rules and regulations.

Collection and Use of Personal Data

We only collect personal data necessary for providing our services, including but not limited to your name, contact details, billing/shipping address, payment information, and usage data. Collection is lawful, based on your consent or other legitimate legal bases. Your data is used solely to fulfill orders, manage your account, provide customer support, and improve our offerings.

Consent and Transparency

By using our site or services, you provide explicit consent to collect and process your data as described. We provide clear, plain-language notices about what data we collect, why we collect it, and how it will be used. You have the right to withdraw consent at any time by contacting us.

Data Security

We implement strong organizational, technical, and physical measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure servers, and restricted access only to authorized personnel.

Rights of Data Principals

You have the right to access, correct, update, or request deletion of your personal data. Requests will be acknowledged and addressed promptly within the stipulated timelines by the Data Protection Board guidelines. Special protections are in place for sensitive data and children’s data, requiring verifiable parental consent for minors under 18.

Data Sharing and Third Parties

We do not sell or rent your personal data. We may share your information with trusted third-party service providers solely for providing services like payment processing, delivery, and marketing, under strict confidentiality agreements ensuring compliance with privacy laws.

Cross Border Transfers

If your data is transferred outside India, appropriate safeguards will be in place as required by the DPDP Act, ensuring your data’s protection rights remain uncompromised.

Grievance Redressal Mechanism

If you have privacy-related concerns or complaints, you may contact our designated Grievance Officer at [contact email/phone]. We commit to resolving grievances efficiently and transparently, adhering to the timelines mandated by the law.

Changes to This Policy

We reserve the right to update this Privacy Policy to comply with legal requirements or improve transparency. Updates will be posted on this page with the date of revision. Continued use of our services after updates constitutes acceptance of those changes.